Roadside Assistance
Roadside Assistance
Travel safe and enjoy peace of mind knowing you’re covered by comprehensive roadside assistance, tailored to your needs. In case something goes wrong on the road, we’re always by your side. Plus, we offer vital information, like retailer opening times, so you’re always up to date. Specify that's free during legal guarantee, and can be extended with service plans.
A MECHANIC ALWAYS ON HAND
Punctured tyre? Flat battery? Lost key? ... Don’t worry! One of our highly trained mechanics is always on hand, wherever you are. Plus, if the problem requires workshop assistance, we’ll take care of towing your vehicle to the nearest authorised service point.
YOU’LL NEVER BE WITHOUT A CAR
If we need to keep your car in the workshop for repairs, we’ll give you a courtesy vehicle while we fix yours (subject to certain conditions). And more, if the problem occurs while you’re travelling, we’ll take care of the expenses so you can continue your journey, from taxis to get you to the station to car rental so you can carry on with your trip*.
*Remember to check your car’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
CLOSER TO HOME
If your car breaks down far from home*, we’ll get you back safely* – along with your travel companions. That includes the cost of a hotel, if you can’t get going again right away, and the return trip to collect your car after it's repaired. And, if the vehicle can’t be repaired within a day, we’ll cover the expense* of getting your car back to you at a later date.
*Remember to check your car’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
SARA – SERVICE ACTIVATED ROADSIDE ASSISTANCE
The complimentary Roadside Assistance (SARA) is a 1 year assistance product that gives you complete peace of mind 24 hours a day, 365 days a year, Europe wide. This means you can enjoy your Fiat worry free wherever your journey takes you. The product applies to all Fiat vehicles up to 15 years of age and is given to you free of charge as part of the service offer provided by the Fiat Authorised Service Network.*
* Participating retailers only.
UNIVERSAL TELEPHONE NUMBER
You can call Fiat using the Telephone Number* xx xxx xxx xxx xx for most of the European countries*. Use our rapid dialing system - on your phone key 00800 Fiat 0000.
*Remember to check the costs of the call if you call from abroad or from a mobile phone.
FIAT ACCIDENT SUPPORT SERVICE
When you have been involved in an accident, be sure to contact Mopar Accident Support Service first, even before informing your insurance . We will make sure you are in a safe place and get in touch with a nominated “In case of Emergency” contact on your behalf. Our dedicated team can take your call 24 hours a day, 7 days a week, to guide you through the accident process and get you mobile. We will keep your vehicle within our network, ensuring Genuine Mopar Parts are used, providing you with a 5 year repair guarantee (depends on Markets).
FOR INFORMATION
*Remember to check your car’s Warranty & Services handbook so you always have the full terms & conditions available for the services provided.
Free to go
Mobile workshops
If your vehicle breaks down, one of our friendly operators will meet you on site to help get you up and running again.
Towing
If your vehicle is unable to move, no problem: an emergency vehicle will tow it to the nearest official retailer or workshop.
Courtesy car
If your vehicle is out of action, we’ll provide you with a courtesy car for up to four working and non working days.
Transfer expenses
All transfer costs (taxis and other means of transport) incurred while the vehicle is out of use will be reimbursed*.
Return home or continue to travel
If your vehicle breaks down while travelling, the cost of returning home or continuing the journey (by train or plane) will be reimbursed.
Hotel accomodation
Plus, we’ll host you at an onsite hotel until you’re moving again*.
Recovery of the repaired vehicle
You’ll also be reimbursed for the travel costs incurred to recover your repaired vehicle*.
Not repaired vehicle recovery
And if your car is stuck abroad for more than five days, we’ll return it directly to your home or a nearby retailer when it’s fixed.
Information service
All the information you need, like the opening hours of your local retailer, all in one place.
*You will find delivery methods, conditions, limitations and exclusions of services in your vehicle warranty booklet or Service Agreements